Refund & Cancellation Policy
Summary: Deposits are non-refundable. Services cancelled with 24+ hours notice receive a full refund of any balance paid beyond the deposit. No-shows are charged the full service amount. Gift cards are non-refundable but transferable.
1. Deposits
A non-refundable deposit is required to reserve your appointment for most services. Deposit amounts are shown at the time of booking and typically range from $35 to $50, applied toward your total service cost.
Deposits are non-refundable under all circumstances, including cancellations, regardless of notice given. This fee compensates for the reserved time and any preparation costs.
2. Cancellations
- 24 hours or more before your appointment: Any balance paid beyond your deposit will be refunded in full to the original payment method within 5–10 business days.
- Less than 24 hours before your appointment: No refund will be issued. The full service amount may be charged to the card on file.
- Same-day cancellations: Charged the full service price to the card on file.
3. No-Shows
Clients who do not attend their scheduled appointment without prior cancellation will be charged 100% of the service price to the card on file. Repeated no-shows may result in a requirement to prepay future appointments in full.
4. Rescheduling
Appointments may be rescheduled at no charge when requested at least 24 hours in advance via the link in your confirmation email or by calling (252) 916-9462. Your deposit carries forward to the rescheduled appointment.
Rescheduling requests made less than 24 hours before the appointment are treated as same-day cancellations and subject to the cancellation fee above.
5. Completed Services
Due to the nature of aesthetic and wellness services, refunds are not issued for services already rendered. If you are dissatisfied with your results, please contact us within 7 days of your appointment at holistic4spirit@gmail.com and we will work with you to address your concerns, which may include a complimentary follow-up or adjustment appointment at our discretion.
6. Packages & Series
Pre-purchased treatment packages or series are non-refundable once the first session has been used. Unused sessions from a package may be transferred to another person or applied to a different service of equal or lesser value within 12 months of purchase.
7. Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash. Lost or stolen gift cards will not be replaced without proof of purchase. Gift cards are valid for 2 years from the date of purchase and are transferable.
8. Memberships
Monthly membership fees are non-refundable. Members may cancel their membership with 30 days written notice. Benefits remain active through the end of the paid billing period. No partial-month refunds are issued.
9. How to Request a Refund
To request an eligible refund, contact us by:
- Email: holistic4spirit@gmail.com
- Phone: (252) 916-9462
- In person at 2709 Charles Blvd, Greenville, NC 27858
Please provide your name, appointment date, and service. Eligible refunds are processed within 5–10 business days to the original payment method.
10. Chargebacks
We take chargebacks seriously. Initiating a chargeback for a service that was rendered, or for a deposit that is clearly disclosed as non-refundable, may result in you being permanently declined for future bookings and reported to applicable merchant dispute resolution services. We encourage you to contact us directly before initiating a dispute — we are committed to resolving concerns fairly.
11. Contact
Questions about this policy? Reach us at holistic4spirit@gmail.com or call (252) 916-9462 during business hours.